Privacy Policy

Overview

goodepoch ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information you provide when using our software products and services. By using any goodepoch product, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide and improve our services:

• Account information: When you create an account, we collect your name, email address, and any other information you provide during registration.
• Usage data: We may collect information about how you interact with our services, including pages visited, features used, and actions taken. This data is used in aggregate to improve the product.
• Payment information: When you make a purchase, payment is processed by Stripe. We do not store your full credit card number or sensitive payment details on our servers. We may store limited billing information (e.g., last four digits, card type, billing address) as provided by Stripe.
• Communications: If you contact us via email, we retain the contents of your message and your email address to respond to your inquiry.

2. How We Use Your Information

Information collected is used to:

• Provide, operate, and maintain our software services
• Process payments and manage subscriptions
• Send transactional emails (account confirmations, receipts, support responses)
• Diagnose technical issues and improve service quality
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Service Providers

We work with trusted third-party providers to operate our services:

• Stripe: We use Stripe to process payments. When you complete a purchase, your payment information is submitted directly to Stripe and governed by Stripe's Privacy Policy.
• Hosting providers: Our services are hosted on reputable cloud infrastructure providers that process data on our behalf under data processing agreements.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at the address below.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request a portable copy of your data

To exercise any of these rights, contact us at support@goodepoch.com.

6. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our services are served over HTTPS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our services may use cookies or similar technologies to maintain session state and improve user experience. You can configure your browser to refuse cookies, though this may affect functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this Privacy Policy or your personal data, contact us at: support@goodepoch.com